Privacy Policy

Steps Training ("we", "our", "us") is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy describes how we collect, use, store, and disclose your personal data when you visit our website or enroll in our training programs. By using our website and services, you agree to the practices described below.

1. Data Controller

Steps Training is the controller of personal information provided to or collected by us. We ensure that any personal data shared with us is processed fairly, lawfully, and securely.

2. Information We Collect

We may collect the following personal information:

Information you provide voluntarily
- Name, email address, phone number, billing details, and organization information when you register, purchase a course, or contact us.
Automatically collected information (Device Information)
- IP address, browser type/version, device information, operating system, time zone.
- Pages visited, referring websites, and on-site interactions.
- Cookies or similar technologies used to enhance your browsing experience.

3. Purpose of Data Collection

We process your personal data for the following purposes:

To register and manage your account.
To process and confirm course enrollments and payments.
To provide access to digital course materials, sessions, and newsletters.
To communicate important notifications such as class updates, changes, or invoices.
To improve our website, training services, and user experience.
To comply with applicable legal and regulatory requirements.

We do not sell, trade, or rent your personal information to third parties.

4. Data Retention and Security

We store personal information securely and retain it only as long as necessary to fulfill the purpose for which it was collected.
Sensitive payment-related details are processed securely using trusted payment gateways and are not stored on our servers.
Reasonable technical, administrative, and physical safeguards are in place to prevent unauthorized access, loss, misuse, or disclosure.

5. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

Right to access and obtain a copy of your personal information.
Right to request correction or update of inaccurate data.
Right to request deletion of your personal data where applicable ("right to be forgotten").
Right to withdraw consent at any time.
Right to restrict or object to the processing of your personal data.
Right to request data portability.

To exercise these rights, please contact us at support@stepstraining.org.

6. Sharing and Disclosure

Your personal information may be shared only under the following circumstances:

To comply with legal obligations or government requirements.
To enforce our terms and defend legal rights.
To trusted service providers (such as payment processors, email service providers, or IT support) who are bound by confidentiality and data protection obligations.

7. Cross-Border Data Transfers

Your personal data may be transferred and stored on servers located outside your country of residence. Where applicable, we take necessary safeguards to ensure that transfers are secure and compliant with data protection laws.

8. Links to Third-Party Websites

Our website may contain links to other websites. We are not responsible for the content or privacy practices of external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page. The date of the latest revision will always be indicated.

10. Contact Information

For any queries about this Privacy Policy or to exercise your data rights, please contact us:

Steps Training
Email: support@stepstraining.org
Address: Steps, #4-461, 2nd Floor, Suite 1531, Vallamkottil Towers,
Judgemukku, Kakkanad, Thrikkakara, Kochi, Kerala, India – 682021